Be Our Guest
Theodore Kinni
Dec 2011 · Sold by Disney Electronic Content
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15 reviews
Ebook
224
Pages
Tools
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family_home
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About this ebook
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magi...
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Ratings and reviews
15 reviews
Jake Shackelford
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August 3, 2026
Great read with wonderful information on how to bring the 'magic' to customer service.
Kelli Garcia
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September 22, 2015
Great tools and tips!!
1 person found this review helpful
Yeah Yeah N
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April 22, 2018
I know I will lovə îț when I read IT Dan
About the author
Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.
Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, i...
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